Student and Program Support Specialist

Job Description

The Student and Program Support Specialist plays a crucial role in ensuring the smooth functioning of the office. This position involves handling a variety of administrative duties, supporting the director of undergraduate studies, processing and organizing student forms, and assisting with fiscal tasks. The specialist will be the first point of contact for students and visitors, providing exceptional customer service and managing receptionist duties effectively.

• Receptionist Duties:
• Greet and assist students, faculty, and visitors in a professional manner.
• Answer phone calls, respond to emails, and manage the front desk.
• Schedule appointments and maintain office calendars.
• Provide general information and direction to students and visitors.
• Miscellaneous Routine Duties:
• Perform various administrative tasks as needed.
• Maintain office supplies and manage inventory.
• Organize and maintain office files and records.
• Assist in coordinating events and meetings.
• Process and Organize Student Forms and Data:
• Collect, process, and maintain student forms and records.
• Enter and update student data in the database.
• Ensure confidentiality and accuracy of student information.
• Prepare reports and summaries as required.
• Assist Director of Undergraduate Studies:
• Provide administrative support to the director of undergraduate studies.
• Assist in the preparation of reports, presentations, and correspondence.
• Coordinate meetings and manage the director's schedule.
• Support the director in various projects and initiatives.
• Fiscal Assistant:
• Assist with timekeeping and payroll processing using Banner Time Entry software.
• Process payments and handle cash transactions using CashNet.
• Maintain accurate financial records and documentation.
• Support fiscal activities and budget management.
  
  

Required Qualifications

• High school diploma or equivalent experience required
• Previous administrative or receptionist experience
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Detail-oriented and able to work independently
  
  

Preferred Qualifications

• Associates or Bachelor’s Degree
• Familiarity with Virginia Tech systems such as Banner, Cashnet, HokieMart and Chrome River
• Experience working with students and faculty
  
  

Pay Band

3

Appointment Type

Regular

Salary Information

Commensurate with experience

Review Date

February 5, 2025

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance . These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Donna Dolgos at ddolgos@vt.edu during regular business hours at least 10 business days prior to the event.