What are the responsibilities and job description for the Patient Care Coordinator for a Physical Therapy Company in the US (Home Based Full Time) position at Virtual Coworker?
Patient Scheduling:
• Contact potential patients, schedule evaluations, and ensure their attendance.
• Manage the clinic schedule to maximize utilization and fill cancellations promptly.
Patient Engagement:
• Handle objections professionally to ensure patient commitment to care plans.
• Educate patients on the importance of attending scheduled treatments and the impact on their health.
Record Keeping and Follow-Up:
• Maintain accurate records of referrals, conversions, and cancellations.
• Conduct follow-up calls for appointment confirmations and reschedules.
Customer Service Excellence:
• Answer phone calls promptly and handle walk-ins or inquiries with certainty and care.
• Build strong relationships during initial contacts to enhance trust and commitment.
Policy Enforcement:
• Ensure patients are aware of cancellation and no-show policies.
• Administer follow-ups and document compliance as needed.
