What are the responsibilities and job description for the Remote Monitoring Specialist for a Dental Consulting Company in the US (Home-Based Full Time) position at Virtual Coworker?
· Monitor Patient Scans: Review incoming patient scans submitted through the orthodontic dashboard, ensuring accuracy and completeness.
· Communicate with Orthodontic Offices and Patients: Respond promptly to messages and alerts from orthodontic offices and patients regarding patient scans and inquiries, providing support and guidance as needed.
· Troubleshoot Technical Issues: Address any technical issues or challenges that arise with the orthodontic dashboard or scanning process, troubleshooting and resolving issues efficiently.
· Provide Patient Support: Assist patients with questions or concerns related to the remote monitoring process, offering guidance on scanning procedures and addressing any issues or inquiries they may have.
· Maintain Data Integrity: Ensure that patient data is accurately documented and maintained within the orthodontic dashboard, maintaining data integrity and adhering to established protocols.
· Collaborate with Team: Work collaboratively with other Monitoring Specialists and team members to ensure seamless operations and effective communication within the organization.
· Adhere to Protocols: Follow established protocols and procedures for remote monitoring, ensuring compliance with regulatory requirements and industry standards.
· Continuously Improve Processes: Identify opportunities for process improvement and contribute to the development of best practices and workflow enhancements within the remote monitoring department.
· Provide Feedback: Offer feedback and insights to leadership regarding system usability, customer experiences, and opportunities for improvement in the remote monitoring platform or processes.
