What are the responsibilities and job description for the Technical Support Specialist for a Telecom Company in the US (Home Based Full Time) position at Virtual Coworker?
· Dispatch field technicians for access control and security camera services.
· Monitor and manage service requests via the company portal.
· Log information into CRM and maintain accurate records.
· Answer calls via virtual phone and respond to customer inquiries.
· Pass relevant details to technicians to ensure efficient service.
· Be on-call as needed for urgent dispatch requests.
· Conduct research and provide quick solutions to client questions.
· Coordinate with team to ensure smooth operations.
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