Operations Manager

Are you committed to helping military-affiliated students find the right university and make the most of their experience once they arrive?  If so, this might be the role for you!

Virtual Veterans Communities (VVC) partners with colleges, universities, foundations and others to increase enrollment, completion and career readiness of students who are active-duty military, veterans, or military family members. 

VVC’s Mission Statement: Transforming the educational journeys of military-affiliated students to further their lives of commitment and service.

VVC seeks an experienced Operations Manager who will play a critical role in managing operations for Fordham University’s Rose Hill Center for Military Families, with a particular focus on engaging military-connected students, including veterans, active-duty service members, and dependents. The successful candidate will work to foster military student enrollment and success, supporting military students’ journeys through Fordham.

• Oversee Daily Operations: Lead the management, coordination, and continuous improvement of all operations for the Military Family Center at Rose Hill, ensuring efficient service delivery and alignment with institutional goals.
• Leadership & Supervision: Lead the recruitment, training, and professional development of VA Work Study students, veteran ambassadors, ensuring a knowledgeable, motivated, and high-performing team. Provide ongoing supervision and guidance to ensure the team consistently delivers exceptional service to students.
• Event Management and Student Engagement: Design, implement, and oversee both on-campus and off-campus events tailored to enhance the student experience for veterans and military-connected students, fostering a supportive and inclusive community.
• Resource Identification and Access: Proactively identify and integrate relevant military-affiliated resources and services, ensuring they are accessible and effectively meet the needs of veteran and military-connected students.
• Student Development & Retention Initiatives: Strategically plan, develop, and facilitate comprehensive student development programs in collaboration with campus departments. These initiatives should include, but are not limited to, orientation sessions, application and registration workshops, financial aid and scholarship application support, student success seminars, and access to both on- and off-campus resources.
• Partnership Building & Networking: Cultivate and manage strong relationships with key stakeholders within the university and across external organizations, including military and veteran service providers, to enhance support for military-connected students and advance the mission of the Center for Military Families.
• Strategic Assessment & Continuous Improvement: Regularly assess the effectiveness of services and programs, utilizing feedback from students and stakeholders to drive continuous improvement in service delivery and to ensure the center’s operations are aligned with the evolving needs of the veteran and military-connected student population.
• Advocacy and Awareness: Serve as a key advocate for military-connected students within the university, raising awareness of their unique needs, promoting inclusivity, and ensuring their voices are represented in campus policies, practices, and initiatives.

• Experience working in higher education, student services, military-affiliated programs
• Experience collaborating with departmental and cross-functional colleagues in a range of university settings 
• Excellent interpersonal, communication, and public speaking skills, with the ability to build relationships with internal and external stakeholders, including military and community organizations
• Proficient skills and working knowledge of cloud-based and computer software systems including word processing, spreadsheets, presentation, and team communication applications
• Ability to work in the U.S.
• Bachelor’s degree required 
• Direct connection to the military strongly preferred



• $60,000-$65,000

• In Person
• Limited travel to military installations and other military-connected locations in the surrounding regional area is likely

• VVC is a thriving organization, purpose-built to serve veterans and their family members who are attending universities and making a transition to civilian employment
• Work alongside dedicated, talented team members who want you to succeed
• VVC clients sign multi-year contracts, so it’s lower risk for everyone on the team
• Competitive pay and benefits

• While employed by VVC, this position reports directly to the Senior Director of Military & Veteran Services at Fordham University
• VVC is a proud member of the Department of Defense's Military Spouse Employment Partnership and a participant in the Hiring Our Heroes #DiscoverTheTalent initiative, which supports military spouse employment.
• VVC is a distributed organization. We have team members as far away as New Zealand
• VVC is an equal opportunity employer