What are the responsibilities and job description for the Call Center Representative position at Virtual?
Vaco – Boston has teamed up with our client to locate and hire Customer Support Specialists to join their team. In this role you will serve as the bank’s first line of response for a high volume of inbound calls with varying degree of complexity.
9am-5pm for training (rotating Saturday shift)
Bank experience a plus
This role includes the following :
- Able to handle a diverse array of complex customer situations with minimal supervisory assistance
- Actively listens to determine full extent of customer’s needs while appropriately applying different approaches.
- Ensures effective customer communication by utilizing superior verbal and written skills.
- Responsible for achieving entry level sales and service standards as set forth by senior management.
Education and Experience :
Skills / Knowledge :
