What are the responsibilities and job description for the Customer Service Representative position at Virtual?
Vaco Boston has partnered with our client seeking a Customer Service Representative to join their team. This is a temporary position on a 6-month contract. This is a hybrid position with 3 days per week onsite in North Andover and 2 days per week working from home.
Responsibilities :
- Process sales orders, RGAs, and credits in a high-volume call center, ensuring accurate methods and procedures are followed.
- Resolve product shortages and complaints, offering professional alternative solutions when necessary.
- Investigate, verify, and release order holds related to credit issues, pricing discrepancies, shipping concerns, and part identification problems.
- Coordinate communication between customers and Watt's manufacturing / shipping departments to ensure timely order fulfillment.
- Build and maintain professional relationships with internal and external customers.
- Collaborate with the Technical Support team to resolve customer-reported issues.
- Manage new and existing customer accounts as identified in the database.
Qualifications :
