What are the responsibilities and job description for the Help Desk Technican position at Virtual?
This company is looking to hire a Help Desk Technician who takes initiative and has go getter energy to join their growing team. This is onsite in Downtown Denver, CO in a new office space and the company gives every other Friday off.
Key Requirements :
Associate's Degree
2 years of experience in a Help Desk Technician role
Proficiency in Microsoft Intune and AutoPilot
Advanced knowledge of Microsoft Windows and Office Suite
Experience and independence to contribute effectively with minimal oversight
Responsibilities :
Provide technical support for incoming queries regarding computer systems, software, and hardware.
Diagnose and resolve technical hardware / software issues with precision.
Install, configure, and maintain computer hardware, software, systems, networks, printers, and peripherals.
Collaborate with the IT Director to resolve complex technical problems.
Document all incidents and solutions for future reference and process improvement.
Maintain an inventory of hardware and software assets.
Streamline onboarding processes by utilizing automation tools within Microsoft Entra.
Ensure compliance with IT security protocols and company data protection policies
Keep a pulse on the job market with advanced job matching technology.
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