What are the responsibilities and job description for the IT Tech II Support position at Virtual?
Anticipated 2025-2026 School Year Opening
IT Tech II Support
GCVS is a growing Massachusetts public virtual school that offers our teachers and staff members the excitement of exploring innovative pathways in education. Daily, our talented teachers and staff experience the impact they make on the lives of our students.
AS A TECH I SUPPORT you will:
Triage incoming calls, chat, email or ticketing systems requests
Support and provide entry support for students, parents and staff
Need to be capable of working with students, parents and staff members with all manners of experience in a calm and smooth manner
Have a Positive Outlook
Be a Committed learner as technology is always growing and changing
Service Chromebooks & Window devices
REQUIRED QUALIFICATIONS:
Excellent Written & Verbal Communication Skills Ability to write up Operating Procedures
A Certification
2 Years of Technology Experience and/or Bachelors degree
This position is based out of our Greenfield, MA office, and includes some flexibility for working from home. There may be some limited instate travel requirements.
GCVS offers a friendly working environment and excellent vacation/sick time benefits.
OUR MISSION:
The Greater Commonwealth Virtual School, a public school of choice, serves students from across Massachusetts who need a learning community that is accessible and flexible.
