What are the responsibilities and job description for the Medical Customer Service Representatives position at Virtual?
Medical Customer Service Representative
Southside Jacksonville, FL | Healthcare Industry | Full-Time
Vaco is hiring Medical Customer Service Representatives for a medical company in Jacksonville. If you have strong communication skills and enjoy helping patients and healthcare providers, this could be a great opportunity for you.
Job Summary
As a Medical Customer Service Representative , you will provide support to patients, doctors, and medical facilities by handling inquiries, processing orders, resolving billing and payment issues, and ensuring exceptional service.
Responsibilities
- Provide customer support via phone, email, or instant message for inbound and outbound inquiries.
- Troubleshoot customer issues, identify root causes, and use available resources to resolve problems.
- Follow escalation protocols for unresolved issues and ensure proper follow-up.
- Track and document support requests while maintaining accurate records.
- Update and maintain accurate customer information.
- Meet performance standards, including quality, schedule adherence, and average handle time.
- May provide guidance and mentoring to less experienced team members.
Skills and Qualifications
Apply today to join a growing team in the healthcare industry!
