What are the responsibilities and job description for the Office Manager position at Virtual?
People Operations Manager
We are seeking a proactive, organized, and detail-oriented People Operations Manager to oversee daily office administration and human resources functions. This role is critical in maintaining an efficient, engaging, and compliant workplace while supporting employees and leadership in a fast-paced, multi-disciplinary environment. The ideal candidate will be a strong collaborator with experience in office operations, HR processes, and employee engagement.
Responsibilities
Office Management & Operations
Supervise administrative staff, including interns and assistants.
Coordinate the creation of marketing materials such as brochures, promotional items, and event displays.
Oversee the administration of employee benefits, including medical, dental, and supplemental insurance.
Plan and coordinate company events, meetings, and employee engagement activities.
Process lien releases and maintain client record-keeping / reporting systems.
Review and approve vendor invoices and manage credit card statement reconciliation.
Obtain and negotiate quotes for office-related purchases (e.g., copiers, supplies, services).
Track and renew business licenses, insurance applications, and audits as needed.
Serve as the primary contact for property management and office vendors to resolve facility-related issues.
Provide basic IT troubleshooting for staff, including OneDrive access, email issues, and printer / software troubleshooting.
Ensure compliance with operational policies and procedures, including timekeeping and employee records management.
Support leadership in the coordination of daily operational meetings.
Handle additional administrative projects and responsibilities as needed.
Human Resources & People Operations
Implement and update company policies and procedures to align with business growth and compliance requirements.
Maintain and update the Employee Handbook, ensuring compliance with federal and state labor laws.
Manage the full employee lifecycle, including recruiting, onboarding, performance management, and offboarding.
Track and administer employee benefits, including PTO, open enrollment, and wellness initiatives.
Coordinate employee training and compliance programs, such as sexual harassment prevention, OSHA safety, and CPR / AED certification.
Assist with performance evaluations, promotions, terminations, and workforce planning.
Support leadership in defining job descriptions and establishing efficient workflows.
Manage workers’ compensation claims and other employee relations matters.
Organize and execute employee appreciation events, including holiday celebrations and team-building activities.
Process employee time off requests and ensure accurate record-keeping.
Provide HR support for satellite office operations as needed.
Preferred Qualifications & Skills
Minimum of 5 years of experience in a supervisory or management role.
Strong problem-solving and analytical skills with experience managing multiple priorities.
Excellent written and verbal communication skills with a customer service mindset.
Ability to handle confidential matters with discretion and professionalism.
Highly organized, detail-oriented, and proactive in a dynamic work environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experience with HR and timekeeping software (e.g., Deltek or similar systems).
Industry experience in architectural, engineering, or construction environments is a plus.
