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Service Desk Analyst

Virtual
Columbus, OH Full Time
POSTED ON 4/18/2025
AVAILABLE BEFORE 5/14/2025

Service Desk Analyst

6 month contract with possibility of extension or full-time conversion

Pataskala, OH. 5 days a week onsite in Pataskala.

Pay range : $23-$28 / hr depending on experience level

About the role :

  • Will help resolve some software / laptop related issues.
  • Help getting Microsoft 365 licenses and apps installed on people’s laptops and uninstalling existing apps.
  • Helping support users with Microsoft Excel
  • May be some conference room setup if there are issues connecting to the TV / projector.
  • Help with issues regarding hardware, software, and some accessories they may fund (docking stations and monitors, etc.)
  • The software equipment they use right now is Office, a few people use Adobe Acrobat

Qualifications :

  • Experience installing Microsoft applications.
  • Experience setting up printers and support stations for people.
  • Typical office support

    • Duties :

  • Handling software upgrades.
  • Helping with password resets.
  • Hardware assistance.
  • Maintaining and fixing printers (10-12 office printers in total)

    • Additional Skills :

  • Proactive, self-aware.

    • Experience Level :

  • 1-2 years of prior help desk experience would be suitable.

    • On-Call Rotation :

  • The team takes turn on a rotation.

    • Travel :

  • 5 days a week onsite.

    • Salary : $23 - $28

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