IAM Operations Specialist

Job Title: IAM Operations Specialist
Job type: C2C / Full time
Location: Hybrid (3-4 days per week at Chicago)

Job Description:

We are seeking a dedicated IAM Operations Specialist to join our team in the IT Information Security division. This is a hybrid role, with 3-4 days per week working onsite Chicago.

As an IAM Operations Specialist, you will be the primary point of contact for all Identity and Access Management (IAM) support inquiries and escalations. You will play a crucial role in managing and optimizing IAM processes, ensuring compliance, and enhancing the overall security posture of the bank.

Key Responsibilities:

• Point of Contact for IAM Support: Serve as the primary resource for all IAM-related inquiries and escalations, providing timely resolutions.
• Ticket Queue Management: Oversee the IAM ticket queue, prioritize, assign, and follow up on tasks according to established Service Level Objectives (SLOs).
• Subject Matter Expertise: Be the subject matter expert for IAM policies, procedures, technologies, and best practices.
• Quarterly Attestation: Facilitate the Bank’s Quarterly Attestation process and other periodic compliance processes, ensuring timely completion.
• Access Provisioning & De-Provisioning: Handle tasks related to user access provisioning and de-provisioning while meeting established deadlines.
• Account Lifecycle Management: Manage tasks associated with all stages of the account management lifecycle, including onboarding and offboarding.
• Role Management: Create and manage roles to support the onboarding of new applications and users.
• Access Management Modernization: Assist with efforts to modernize and mature the Bank’s access management program, ensuring a more efficient and secure process.
• IAM Liaison: Act as the IAM liaison to various stakeholders across the organization, fostering strong relationships and collaborations.
• Training & Outreach: Conduct regular training and outreach sessions with IAM team members, end users, role owners, and other stakeholders to ensure alignment with IAM best practices.
• Process Improvement & Automation: Identify opportunities for process improvements, automation, and self-service features to streamline IAM operations.
• Collaboration with Development & Project Teams: Work closely with IAM Development and Project teams to identify defects, bugs, or enhancements related to the IAM platform.
• User Acceptance Testing (UAT): Facilitate and coordinate UAT and validation activities for IAM and related deployments and changes.
• Documentation: Create, update, and maintain comprehensive documentation of IAM procedures, processes, and workflows to ensure consistency and clarity across teams.

Required Qualifications:

• Strong knowledge of IAM principles, processes, and technologies.
• Proven experience with IAM tools, access provisioning, and role-based access control (RBAC).
• Experience managing ticket queues and supporting a variety of IAM-related escalations.
• Demonstrated ability to facilitate quarterly attestation processes and other compliance-related activities.
• Excellent communication and interpersonal skills for liaising with cross-functional teams and stakeholders.
• Ability to identify opportunities for process improvements and automation within IAM workflows.
• Experience with User Acceptance Testing (UAT) and ensuring IAM system deployments are effective and compliant.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.

Preferred Qualifications:

• Experience with IAM tools such as SailPoint, Okta, or Ping Identity.
• Familiarity with IT security frameworks such as NIST, ISO, or CIS.
• Prior experience working in a financial institution or similar regulated environment.
• Knowledge of Identity Governance & Administration (IGA) practices.

Job Types: Full-time, Contract

Pay: $60.00 - $65.00 per hour

Benefits:

• 401(k)

Compensation Package:

• Hourly pay

Schedule:

• Monday to Friday

Work Location: In person

Salary : $60 - $65