What are the responsibilities and job description for the Bilingual Customer Advocate position at VirtualVocations?
A company is looking for a Bilingual Customer Advocate (Spanish) to provide customer support in a remote setting.Key ResponsibilitiesSupport customer interactions and troubleshoot urgent issues within the Perform applicationEducate customers on procedures to enable self-sufficient system usageDocument and manage cases, ensuring timely responses and productivity goals are metRequired QualificationsBachelor's degree preferred or 4 years of relevant business experience required1-2 years of experience in customer support via phone and multi-channel customer serviceFamiliarity with HCM software and troubleshooting software configurationsEffective organizational skills in a fast-paced service-oriented environmentAbility to work independently and interface with multiple departments
