What are the responsibilities and job description for the Bilingual Customer Support Associate position at VirtualVocations?
A company is looking for a Customer Support Associate (Spanish-Speaking, Remote) to deliver exceptional customer experiences.Key ResponsibilitiesProvide top-tier customer support via phone, email, live chat, and SMSIdentify and document technical issues while handling customer escalations empatheticallyCollaborate with the Claims team and assist in documenting and improving support processesRequired Qualifications2 years of support experience in a high-growth startup, preferably in insurtech, fintech, healthcare, or subscription-based businessesExperience using Zendesk or similar support platforms; Zendesk admin or reporting experience is a plusFluency in Spanish is highly preferredAvailability to work some SaturdaysAccess to a stable internet connection and a quiet working environment
