What are the responsibilities and job description for the Call Center Agent position at VirtualVocations?
A company is looking for a Call Center (Swing Shift) Agent for a 24 / 7 call center.Key ResponsibilitiesAnswer inbound calls and schedule service appointmentsRespond to and resolve customer requests via voicemail, email, webchat, and textMaintain and update customer database with accurate informationRequired QualificationsHigh School Diploma or GED2 years of customer service experience in a phone-based roleExperience in the home services industry preferredTyping speed of at least 40 words per minuteProficiency with Microsoft Office or Google Suite
