What are the responsibilities and job description for the Call Center Manager position at VirtualVocations?
A company is looking for a Call Center Manager to oversee and enhance team performance while ensuring exceptional customer service delivery.Key ResponsibilitiesLead the call center team to achieve and surpass client KPIs and SLAsMonitor and manage operational budgets and staffing levels for optimal efficiencyImplement strategies to reduce attrition and maintain a fully staffed teamQualificationsProven experience as a Call Center Manager or in a similar leadership roleStrong understanding of call center operations, KPIs, SLAs, and budget managementProficiency in Excel for reporting and data analysisAbility to lead, coach, and motivate teams to meet performance goalsExperience with reducing attrition and maintaining staffing levels
