What are the responsibilities and job description for the Customer Care Specialist position at VirtualVocations?
A company is looking for a Customer Care Specialist II.Key Responsibilities : Serve as the primary point of contact for RMS internal partners and clients, providing consultative supportDocument and monitor issues, ensuring timely communication and resolution with relevant partiesProvide training and support to end users on RMS and related productsRequired Qualifications : High School Diploma / GED with 3 years of experience in a related field, or equivalent combination of education and experiencePreferred college degree or equivalent experience with a minimum of 4 years in a client service technical roleExperience in a customer-facing online purchasing platformAbility to learn new technologies quickly and adapt to changing environmentsAutomotive experience or exposure is a strong plus
