What are the responsibilities and job description for the Customer Experience Manager position at VirtualVocations?
A company is looking for a Strategic Customer Experience Manager.Key ResponsibilitiesBuild ongoing relationships and drive business adoption of the product post-launchDeliver Executive Business Reviews and provide best practices to increase customer adoptionCollaborate with various teams to develop post-launch best practices and product strategyRequired QualificationsExperience in Customer Success techniques and approachesStrong consultancy skills with the ability to identify business benefits for clientsCommercially astute with the ability to recognize when escalation is necessaryAbility to analyze metrics and develop key performance indicators (KPIs)Experience in technical troubleshooting and translating customer feedback into product direction
