What are the responsibilities and job description for the Customer Service Associate position at VirtualVocations?
A company is looking for a Customer Service Associate to join their team on an hourly basis.Key ResponsibilitiesRespond to customer inquiries via email and chat in a timely and professional mannerTroubleshoot and resolve product or service-related issues to ensure customer satisfactionAssist customers with order status, shipping updates, returns, and exchangesRequired QualificationsProven experience in customer service, preferably in an ecommerce environmentProficiency in Shopify and helpdesk platforms such as Gorgias, Zendesk, or TidioAbility to multitask, prioritize, and manage time effectivelyA positive attitude and a passion for delivering exceptional customer experiences
