What are the responsibilities and job description for the Customer Service Coordinator position at VirtualVocations?
A company is looking for a Customer Service Coordinator to join their team.Key ResponsibilitiesResolve customer inquiries via multiple communication channels, ensuring prompt and courteous responsesProcess basic order requests and maintain understanding of customer needs for effective resolutionEscalate non-routine issues and report on customer developments to managementRequired QualificationsAssociate degree required; Bachelor's degree preferred2 - 3 years of related experience and / or trainingExperience with Titan, Doclink, or SAP is a plus2 - 3 years of customer service experience with demonstrated product knowledgeIntermediate skill in Microsoft Office applications
