What are the responsibilities and job description for the Customer Service Department Lead position at VirtualVocations?
A company is looking for a Department Lead.Key ResponsibilitiesDirect day-to-day leadership of assigned clients and support team membersDevelop and manage the TruBridges Managed Services offering and oversee support team operationsIdentify client needs and create value propositions to enhance client satisfaction and retentionRequired QualificationsBachelor's degree or equivalent relevant experience5 years of experience in customer services or managed servicesExperience in leading teams and developing client proposalsUnderstanding of customer trends and strategic change implementation2 years of experience with one of TruBridge divisions is preferred
