What are the responsibilities and job description for the Customer Service Team Lead position at Pillow Cube?
Company Description
At Mutiny we provide exceptional service and support to our customers. Our team thrives on collaboration, innovation, and a shared commitment to excellence. Mutiny is the umbrella for 4 brands:
Pillow Cube
Bolder Play
StairSlide
Cold Case
Join us as we continue to elevate our customer experience!
**Position Overview: **
We are seeking a motivated and experienced Customer Service Team Lead to oversee our customer service team. In this role, you will ensure that our team delivers outstanding support while fostering a positive work environment. You will be responsible for coaching team members, managing performance, and implementing strategies to enhance service quality.
**Key Responsibilities: **
- Lead, mentor, and develop a team of customer service representatives.
- Monitor team performance and provide regular feedback to enhance skills and productivity.
- Resolve escalated customer inquiries and complaints in a timely manner.
- Collaborate with Customer Service Manager to set team goals and performance metrics.
- Analyze team performance data to identify trends and areas for improvement.
- Maintain up-to-date knowledge of company products, services, and policies.
**Qualifications: **
- Proven experience in customer service
- Previous experience in a supervisory or leadership role is a plus
- Strong communication and interpersonal skills.
- Ability to motivate and inspire team members.
- Excellent problem-solving skills and a customer-focused mindset.
- High school diploma or equivalent; a degree in a related field is a plus.
**How to Apply: **
If you’re passionate about delivering exceptional customer service and leading a team to success, we want to hear from you! Please submit your resume and a cover letter to ashley@pillowcube.com with the subject line “Customer Service Team Lead Application.”
Join us at Mutiny and make a difference in our customers' experiences every day!