What are the responsibilities and job description for the Customer Service Manager position at VirtualVocations?
A company is looking for a Customer Service Manager to lead a team in delivering exceptional service to policyholders.Key ResponsibilitiesManage a team of 12-15 associates to provide exceptional customer serviceOversee call center operations, setting performance metrics and ensuring their achievementProvide coaching, feedback, and development opportunities to team membersRequired QualificationsDemonstrated leadership experience in managing and motivating a teamAbility to analyze data and interpret trends related to service levelsProven coaching and feedback skillsBachelor's Degree or a minimum of 4 years of prior leadership experience is preferredInsurance Industry designation (e.g., LOMA, AHIP) is a plus
