What are the responsibilities and job description for the Customer Service Specialist position at VirtualVocations?
A company is looking for a Customer Service Specialist to deliver quality customer service and assist with departmental duties.Key ResponsibilitiesAnswer incoming customer service calls and walk-in inquiriesConduct financial interviews with patients to assess payment ability and establish payment plansMaintain productivity and quality standards while ensuring compliance with applicable laws and regulationsRequired Qualifications, Training, and EducationHigh School diploma or GED is requiredOne year of experience in data processing, word processing, accounting, or healthcare clerical work is requiredAdditional courses in medical terminology and office practices are preferredCertifications such as Certified Healthcare Financial Professional (CHFP) or Certified Revenue Cycle Representative (CRCR) are preferredNo licensure or certification is required
