What are the responsibilities and job description for the Customer Success Manager position at VirtualVocations?
A company is looking for an Enterprise Customer Success professional based in the USA.Key ResponsibilitiesManage an enterprise book of business of about 20 accountsPartner on the development of the Customer Success playbook to support scaling effortsBuild and maintain strong relationships with clients to drive their successRequired Qualifications3-7 years of experience in Customer Success in a SaaS environmentStrong scalability and customer excellence mindsetAbility to build and maintain relationships with customers at all levelsAnalytical skills to address customer needs and concernsCustomer and product-driven mentality prioritizing client satisfaction
