What are the responsibilities and job description for the Customer Success Manager position at VirtualVocations?
A company is looking for a Customer Success Manager to ensure successful customer relationships throughout the customer journey.Key ResponsibilitiesBuild and maintain relationships with assigned customers, addressing issues and ensuring satisfactionProvide proactive strategies and ensure customers effectively leverage the company's servicesCollaborate with various internal teams to deliver exceptional customer experiences and manage issuesRequired QualificationsBachelor's degree and 3-5 years of experience in a customer-facing roleExperience working with senior and executive level customer contactsProven understanding of SaaS; prior experience in SaaS solutions preferredUnderstanding of Internet and web applications with a desire to learn new technologiesAbility to understand and educate clients on the company's technologies
