What are the responsibilities and job description for the Customer Success Specialist position at VirtualVocations?
A company is looking for a Customer Success Specialist to enhance customer satisfaction and support.Key ResponsibilitiesAnswer customer inquiries through phone, email, and live chat regarding services and pricingAssist new customers in onboarding and setting up service schedulesGather and relay customer feedback to identify areas for service improvementRequired QualificationsHigh school diploma or equivalent1 years of experience in customer service, preferably in a service-based industryAbility to manage difficult situations with patience and professionalismBasic knowledge of Microsoft Office and familiarity with CRM software
