What are the responsibilities and job description for the Customer Support Representative position at VirtualVocations?
A company is looking for a Customer Support Representative to join their Support team.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a timely and professional mannerTroubleshoot customer issues and provide effective solutionsGuide customers on product usage and enhance their experienceRequired QualificationsHigh school diploma or equivalent; Associate's or Bachelor's degree preferredExperience in a customer-facing role is highly preferredProficiency in using CRM software and support ticketing systemsTechnical knowledge is a plusSales experience or familiarity is a plus
