What are the responsibilities and job description for the Dealer Relationship Manager position at VirtualVocations?
A company is looking for a Dealer Relationship Manager.Key ResponsibilitiesMaintain a detailed understanding of products and services, assisting customers and suggesting the best offeringsMaximize performance with NCC products, promoting current offerings and upselling additional servicesAssess attrition reports and execute plans to retain business, while proactively improving customer experienceRequired QualificationsThree years of experience in an Automotive Inside Customer Success / Account Management or Sales roleKnowledge of F&I is required2 years of proven KPI-driven cross-sell / upsell experienceExperience in identifying opportunities for account growth
