What are the responsibilities and job description for the Desktop Support Engineer position at VirtualVocations?
A company is looking for a Desktop Support Engineer.Key ResponsibilitiesTroubleshoot hardware and software problems, documenting solutions in the Footprints ticketing systemAssist with equipment installations, software updates, and PC configurationsProvide customer service by resolving service tickets and keeping customers informed of progressRequired QualificationsBachelor's or Associate's Degree in Information Technology, Computer Science, or a related field5 years of helpdesk or desktop support experience requiredCompTIA A , CompTIA Network , and / or Microsoft Technology Associate (MTA) certification preferredExperience with Windows Operating Systems and basic networking knowledgeAbility to troubleshoot, install, and configure hardware and software
