What are the responsibilities and job description for the Desktop Support Technician position at VirtualVocations?
A company is looking for a Desktop Support Technician to join their IT Department and support various store locations.Key ResponsibilitiesAssist in daily IT tasks, focusing on handheld devicesProvide technical support to store staff via phone, MS Teams, or in-personManage and configure store handheld devices and maintain support ticket recordsRequired QualificationsProficiency in hardware, software, and networking with various device typesExperience in maintaining detailed documentation and user guidesAbility to prioritize tasks and manage multiple support requestsExperience in diagnosing and resolving technical issues efficientlyAbility to explain technical concepts to non-technical users
