What are the responsibilities and job description for the Emergency Services Specialist position at VirtualVocations?
A company is looking for a Client Care Emergency Services Specialist to join their Client Care Team in a remote role.Key Responsibilities : Resolve emergency situations and complaints from clients, tour managers, and vendorsAct as the voice of the company to customers, ensuring quality interactionsDocument and track issues for future trend analysisRequired Qualifications : 1 to 3 years of experience in a similar roleAssociate's or Bachelor's Degree preferred, or a combination of education and experienceStrong computer skills, including CRM management and Microsoft OfficeAbility to work in a stressful environment and manage conflict effectivelySpanish or French speaking skills are a plus
