What are the responsibilities and job description for the Healthcare Operations Manager position at VirtualVocations?
A company is looking for a Manager, Virtix Operations to oversee daily operations of their call center.Key Responsibilities : Oversee daily operations to maintain efficiency, productivity, and quality standardsPlan, coordinate, and manage processes to optimize call center performanceMonitor and analyze call center performance metrics, identifying trends and areas for improvementQualifications & Skills : Bachelor's degree in Healthcare Administration, Business, or a related field preferredProven experience in healthcare operations management, preferably in a call center environmentKnowledge of call center technologies, reporting tools, and best practicesStrong leadership, problem-solving, and decision-making skillsExperience in hiring, training, and supervising staff
