What are the responsibilities and job description for the Help Desk Technician position at VirtualVocations?
A company is looking for a Help Desk Tech Expert.Key ResponsibilitiesPlan, install, configure, maintain, and support all applications and hardwareTroubleshoot hardware and software issues to meet contractual SLAs at the L3 Service LevelProvide ongoing education and training to users while analyzing Helpdesk entries to ensure client needs are metRequired QualificationsBachelor of Science degree in Information Technology or 8 years of IT Hardware / Software Application SupportCompTIA Security CertificationActive DOD Security Clearance at the Secret Level or higherKnowledge of IT operations in a government environment8 years of IT experience working with the United States Government preferred
