What are the responsibilities and job description for the Helpdesk Technician II position at VirtualVocations?
A company is looking for a Helpdesk Technician Level II to provide technical support and maintenance for client IT systems.Key ResponsibilitiesProvide exceptional customer support and troubleshoot client requests involving hardware, software, and cloud servicesSupport desktop and server operating systems, Microsoft Office 365, networking devices, and mobile device managementAssist with client onboarding / offboarding, maintain documentation, and work with third-party vendors as neededRequired Qualifications, Training, and EducationMinimum 2 years of experience with a Managed Service Provider (MSP)At least 5 years of experience in an IT Helpdesk role using remote support toolsExperience with helpdesk ticketing systems and Remote Monitoring and Management (RMM) toolsProficiency in Microsoft Windows desktop / server operating systems and Microsoft Office 365 / Azure administrationModerate networking experience, including remote configuration and troubleshooting
