What are the responsibilities and job description for the Helpdesk Technician position at VirtualVocations?
A company is looking for a Helpdesk Technician I to provide technical support in a remote environment.Key ResponsibilitiesProvide technical end-user support via telephone and emailTroubleshoot hardware, software, and network-related issuesDocument issues and follow up on existing tickets in the ticketing systemRequired QualificationsHigh school diploma or equivalent required in ITProficient in troubleshooting Windows 10 / 11, Microsoft O365, and iOS / MacOSAt least 6 months' experience in a service desk position is desirableAbility to work in a 100% remote environment with flexible hoursProficiency at diagnosing hardware issues for desktops, laptops, and mobile devices
