What are the responsibilities and job description for the Helpdesk Technician position at VirtualVocations?
A company is looking for a Helpdesk Technician I.Key ResponsibilitiesProvide technical end-user support via telephone, email, or web chatPerform restorative or maintenance actions to resolve end-user problemsTrack incidents and calls accurately in the databaseRequired QualificationsBachelor's degree or vocational training in IT-related courses is a plusMinimum of two years completed in college or a Diploma / Certificate courseFamiliarity with PC hardware and software troubleshootingPrior experience in software application support is a plusWillingness to work in different shifts
