What are the responsibilities and job description for the IT Service Desk Analyst position at VirtualVocations?
A company is looking for an IT Service Desk Analyst (Contractor).Key Responsibilities : Provide hands-on and remote technical support to end-users, resolving L1 and L2 IT Service Desk-related issuesCollaborate with IT teams for complex problem escalation and support project testing and deploymentAssist with hardware inventory management and application provisioning for new equipmentRequired Qualifications : High school diploma or higher (associate's or bachelor's degree in IT or related field preferred)1-2 years of experience in a technical support role in a fast-paced environmentKnowledge of MacOS and Windows operating systems, with hardware troubleshooting experienceExperience with cloud-based services and ticketing systemsIndustry-recognized certifications such as CompTIA A , Network , and Security are a plus
