What are the responsibilities and job description for the IT Service Desk Analyst position at VirtualVocations?
A company is looking for a Service Analyst I.Key ResponsibilitiesSupport the resolution of end user technical issues and provide professional customer serviceDocument support requests and actions taken, and escalate unresolved issues to higher-level IT staffParticipate in the development of training documentation and suggest improvements to support processesRequired QualificationsHigh school diploma or equivalent required; Associate's or Bachelor's degree in computer science or related field preferredMinimum of 1 year work experience in an IT support role requiredBasic knowledge of hardware and software concepts with proven troubleshooting abilityExperience with help desk applications or incident tracking systems preferredTechnical certifications may be considered in lieu of education
