What are the responsibilities and job description for the Onboarding Associate position at VirtualVocations?
A company is looking for an Associate Onboarding Specialist responsible for providing a seamless onboarding experience for new members.Key ResponsibilitiesCreate a positive first impression by gathering necessary information for new membersManage member inquiries through calls, emails, or chats within established turnaround timesDocument all communication and hand off members to the Member Care Services team once fully onboardedRequired Qualifications3 years of experience in a customer service role, preferably in a call center environmentStrong people skills and ability to build relationships with stakeholdersWell versed with healthcare and medical terminologyExceptional time management skills and ability to work independentlyExceptional computer skills, particularly in Microsoft Office Suite
