What are the responsibilities and job description for the Outbound Customer Service Advocate position at VirtualVocations?
A company is looking for an Outbound Customer Service Advocate II to provide support and information to members and providers.Key ResponsibilitiesReach out to members and providers for educational and informational purposesEscalate calls when providers are unable to deliver solutionsDocument information for quality and performance tracking through CRM applicationsRequired QualificationsHigh School diploma or GED required1 - 2 years of related experience preferredVocational or technical education may be requiredExperience in a contact center environment preferredAbility to maintain performance and quality standards based on established metrics
