What are the responsibilities and job description for the Patient Advocate position at VirtualVocations?
A company is looking for a Patient Advocate (Call Center).Key ResponsibilitiesManage 60-80 incoming and outgoing patient calls daily regarding medical billsUtilize the Cedar platform to address patient inquiries via live chat, phone, and outbound callsLead the payment posting process and follow up on defaulted payments and insurance claimsRequired Qualifications2-3 years of customer service experience in a phone or call center environment1-2 years of experience in medical billing, insurance, or related healthcare fieldsExperience with electronic medical record systemsProficiency in Google SuiteAbility to work in a flexible schedule and adapt to changing environments
