What are the responsibilities and job description for the Service Delivery Coordinator position at VirtualVocations?
A company is looking for a Service Delivery Coordinator who will serve as the initial point of contact for service issues reported by customers.Key ResponsibilitiesManage incident reporting, service requests, and ticket ownershipSupport service contracts to achieve business revenue and profitability objectivesHandle reporting, events, and problem management within the service delivery frameworkRequired QualificationsUnderstanding of ITSM / ITIL definitions, operations, and methodologiesPrevious exposure to Audiovisual, Microsoft Teams Rooms, Unified Communications, and Digital SignageCTS certification is preferred
