What are the responsibilities and job description for the Service Desk Manager position at VirtualVocations?
A company is looking for a Manager, Service Desk to lead a team in delivering exceptional service to managed service clients.Key ResponsibilitiesEstablish and monitor performance metrics to ensure operational excellenceSupervise and coach Service Desk staff while overseeing daily operationsDrive continuous process improvements and ensure compliance with regulationsRequired QualificationsBachelor's degree in Computer Science, Cybersecurity, Information Technology, or related field, or equivalent experience10 years of IT help desk experience, including five years in managementNetwork Certification preferredProject management experienceExperience with ticketing systems and remote monitoring and management tools
