What are the responsibilities and job description for the Service Desk Manager position at VirtualVocations?
A company is looking for a Service Desk Manager to oversee daily operations of the IT Service Desk and manage staff supporting the university community.Key ResponsibilitiesOversee daily operations of the Service Desk, including managing staff and ensuring effective service deliveryEnsure high-quality customer service by coaching staff, handling escalations, and monitoring service interactionsProvide performance feedback, analyze service metrics, and coordinate training for the Service Desk teamRequired QualificationsBachelor's degree in Computer Science or related field, or equivalent experienceMinimum of two years of direct supervisory experience in a technical environmentAt least four years of experience providing IT supportKnowledge of various desktop operating systems and software applicationsCommitment to promoting diversity and cultural sensitivity in the workplace
