What are the responsibilities and job description for the Service Dispatch Coordinator position at VirtualVocations?
A company is looking for a Service Dispatch Coordinator responsible for managing service requests and optimizing resource utilization.Key ResponsibilitiesCoordinate schedules of remote and field technical resources and create service requestsMonitor and escalate support tickets related to technical solutions and ensure effective communication with customersReport on resource utilization and assist in ensuring prompt entries for time and expensesRequired Qualifications, Training, and EducationPrior experience in a Managed Services environment with knowledge of support tools and techniques2-4 years of customer service experienceAbility to match technical resources to appropriate technical issuesPositive attitude and self-motivated with the ability to work in a fast-paced environmentTyping skills for quick and accurate entry of service request details
