What are the responsibilities and job description for the Technology Support Associate position at VirtualVocations?
A company is looking for a T3 Technology Support Associate I to provide exceptional service and support to internal and external customers.Key ResponsibilitiesProvide excellent customer service through various communication channels, ensuring timely and accurate responsesEstablish and maintain professional relationships with customers and co-workersUtilize product knowledge to troubleshoot and offer technical support for the T3 PlatformRequired QualificationsHigh school diploma required; Associate's Degree or higher preferredAt least 3 years of experience in a customer service role, ideally in a contact center environmentAbility to work effectively in a multi-tasking environment and manage time efficientlyWorking knowledge of G-Suite applicationsWillingness to enhance industry and technical knowledge through ongoing learning opportunities
