What are the responsibilities and job description for the Telecommunications Customer Care Representative position at VirtualVocations?
A company is looking for a Telecommunications Customer Care Representative to provide daily customer support and enhance customer satisfaction.Key ResponsibilitiesServe as the primary contact for non-trouble related customer inquiries and requestsProvide Q&A support for administrative, feature, and billing questionsAssist in building the Knowledge Base and support customer onboarding processesRequired Qualifications2 years of experience with mobile technologies from major carriers1 years of experience with telecommunication technologies2 years of client relations or customer service experienceProficient in Microsoft Office 365 in a PC environmentStrong administration and organization skills
