What are the responsibilities and job description for the User Support Technician position at VirtualVocations?
A company is looking for a User Support Technician.Key ResponsibilitiesProvide consultation and advanced technical support to users via phone, email, and ticketsResearch, analyze, and resolve non-routine problems or escalate them as necessaryDocument details into an IT Service Management application using ITIL methodologyRequired QualificationsAssociate degree in computer information technology, networking technology, or related field3 years of IT Service Desk experienceExperience with ServiceNow and Nice CXOneDesired certifications : HDI Support Center Analyst, ITILv3 Foundation, A certificationAdvanced troubleshooting skills in various operating systems and applications
